CV Profile No.33904

Experience in the following industries :

• Airport and shipping services
• Tourism, leisure activities
• Transport, logistics, postal services

Professional experience

• Travel Assistant
• Marwa Travel and Tourism Agency
• 03.2016 - 03.2017
• Organized Hajj and Umrah trips. Arranged flights, insurance and accommodation. Used booking system to secure holidays packages. Processed payments. Advised clients on travel arrangements. Kept clients up to date with any changes. Dealt with complaints or refunded clients.

• Load Controller
• NASPORT Air Handling Company
• 03.2017 - 03.2018
• Ensured that cargo loaded are distributed in the aircraft. Set up and operate cargo handling equipment, and observe relevant occupational safety regulations. Checked passengers in, weighing and checked-in baggage, issued boarding passes and luggage labels, allocated seat numbers asked security questions and answered passenger queries before their flight. Coordinated, and manage all actives of airport staff which includes airside, ferry, and groundside operations. Managed the staffing level to ensure sufficient airport staff is on duty. Monitored maintenance and/or construction projects and programs, and the general day today maintenance of the facility included potential hazards to airport employees and the public. Arranged for urgent or emergency repairs or services by internal or external sources. Managed personnel and operational activities of airport facility. Ensured that airport staffs follow aviation and security rules. Monitored and manage all expenses within the approved budget. Provided training to airport staff in safety and emergency procedures. Ensured customer complaints are handled and resolved in an accurate and timely manner. Followed government rules and regulations for airport operations. Managed aircraft fuelling, heating, cleaning before the flight. Inspected runway grounds and lighting regularly. Ensured that airport facility is kept clean, safe and secure. Ensured airport facilities and equipment are in good working order.

• Travel Consultant
• Olympia Travel Agency
• 05.2018 - 12.2019
• We are a contractor with most of the UN agencies in Sudan (UNAMID, WFP, UNHCR, WHO, UNDP, etc.) And we offer them all travel and tourism services. Issuing official ticket for UNRSCE in EBB Assist and support travel agents in their daily tasks. Provide travel guide and information on tourist spots and historical sites. Take a guided tour of travelers to the tourist spots and exotic scenic sites. Provide traveling assistance and guide on contract basis to groups and corporate employees. Provide guided tours to student travelers on their educational tours. Prepare and provide a travel itinerary to visitors and travelers. Ensure that visitors and travelers are made comfortable at hotels, motels, and resorts. Perform analysis of travel costs and provide estimates to group or student travel. Educate travelers and tourists on historical sites and places of interest. Ensure stimulating exotic experiences to travelers and tourists on their trips.

• Customer Service Agent
• Ethiopian Airlines
• Since 01.2020
• Provide services to airlines clients by selling, issuing and reissuing tickets, MCOs, Hotel Vouchers and other travel documents. Gives fare quotations of itineraries and provide the required travel information. Makes bookings and gives flight information. Makes contact with booked clients and advise on flight changes if there is any. Checks visa, health and immigration requirements. Keeps records of passenger sales. Gives suggestions to supervisor ways to improve services. Prepares refund application forms for processing refunds and after securing the necessary approval. Responsible for proper handling passengers, cargo and mail at an airport. Participates in a variety of duties at an airport in handling passengers, cargo and mail. Checks passengers at the counter, issues and re-issues tickets issue ticket for excess baggage, and prepare passenger manifests. Receives and books cargo prepares cargo manifests and air waybills and traces cargo shipments. Prepares ticket lift envelopes, flight files sales and other reports and required records. Handles the boarding and disembarkation of passengers and the loading and unloading of baggage and cargo. Adhere consistently to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related security Performs other assignments as may be given to me from time to time by the immediate supervisor.