CV Profile No.40297

Experience in the following industries :

• Hotel business, catering

Professional experience

• Hotel General Manager
• Caspian Riviera Grand Palace
• Since 01.2020
• One of Kazakhstan Luxuries Properties 5 Star Luxury Hotel with 137 rooms, 6 Restaurants offers modern facilities in one of the best-connected hotels in the City.  Managed daily operations – rooms, engineering, security, food & beverage (FB) and finance (inc. revenue optimizing & sales strategies) – for this 5-star hotel with 137 rooms, 6 restaurants, 1 ballroom and 3 meeting rooms, 2 Bars and Aquarium Restaurant. ✓ Established and maintained operational excellence and high service standards.  I Took Over Opening and Closing Deal with Total-Dunga / NCOC / KMG for Long Term Accommodation contract for 2020- 2021 ✓ Update all Food & Beverage Menu’s, Review Quarter Productivity the food and beverage selling items on the menu. ✓ Run daily Hotel Operations adhering to company strategy, overseeing more than 300 staff members. ✓ Lead operational departments focusing on Rooms Division, Food & Beverage and Engineering with 8 direct reports and over 200 people under my supervision. ✓ Directed daily restaurant/bar operations and focused on building guest relationships to increase repeat business.

• Hotel General Manager
• Swiss Inn Hotels & Resorts
• 11.2018 - 11.2019
• Swiss Inn is Multinational Hotel operation a group holding of 28 Hotels worldwide the greatest Switzerland standard hotel operation. ✓ Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports Initiates corrective action. ✓ Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action ✓ Managing human resource functions including recruiting, selection, orientation, training, scheduling, compensation, supervision, and evaluation to achieve peak productivity and a positive, cooperative working environment. ✓ Meets or exceeds budgeted hotel profit margins. Accurately forecasts revenues and expenses. Prepares timely, well-planned annual budgets that accurately reflect the hotel’s potential business plan.

• Hotel General Manager
• Chagala Hotels Group
• 05.2014 - 10.2018
• Providing guidance related to accounting policy, procedures & controls to businesses & functions Optimazing and train all managers to upgrade services and standards. ✓ İmprove budget and financial strenght . ✓ Supervision of all developement concerning the structure and new shops arcade boulevard. ✓ Guest relation operations and luxury brand schievement. ✓ Redefine all the F&B out lets with special attention to the theme restaurants, study and implement news (menu and services) . ✓ Developed and designed new restaurant concepts, which reduced departmental labor cost by 30% at the same time increased revenues by 40%

• Hotel General Manager
• Rest Corporation Hotels Group
• 06.2010 - 02.2014
• Planning and organizing accommodation, catering and other hotel services; ✓ promoting and marketing the business, managing budgets and financial plans as well as controlling expenditure, maintaining statistical and financial records; ✓ setting and achieving sales and profit targets, analyzing ✓ Sales figures and devising marketing and revenue management Strategies, recruiting, training and monitoring our staff Members. ✓ Planning work schedules for individuals and teams, addressing problems and troubleshooting. Ensuring events and conferences run smoothly, supervising maintenance, supplies, renovations and furnishings. ✓ Successfully positioned The Akzhaik Hotel as one of leading hotels in Aktau √ developed a highperforming team that lead Aktau Hotel to the highest market share, revenue, and profit with all competition Set.

• Director of Revenue Management
• Rest Corporation Hotels Group
• 11.2008 - 03.2010
• ✓ Implemented pricing & contracting for all segments of clients ✓ Established 3 months forecast on monthly basis & identified opportunities along with Objectives (responsible for weekly yield meeting) ✓ Handling all tasks of The Department and doing Individual, Corporate, Tours & Groups Reservations, ✓ Updating Corporate and Whole Sale Contracts and making sure that all rates loaded by accurate completion of all rate databases. ✓ Full support of Micros and Opera, modification and setup the program to ensure efficiency for the user √ Pre-opening team. Set a reservation & revenue department standard and create a manual operation. ✓ Responsible for the maximization of hotel revenue and yield penetration through the management of room inventories, market mix and pricing strategies based on future demand forecast.