CV Profile No.45574

Experience in the following industries :

• Banking, insurance, finance

Professional experience

• Personal Banker and Customer Service
• Bank of Khartoum
• 05.2018 - 02.2022
• Greet customers in a friendly and professional manner, ensuring a positive first impression. Provide personalized banking services to customers, including account opening, deposit and withdrawal transactions, and loan applications. Assist customers in understanding the various banking products and services we offer. Identify customer needs and recommend appropriate solutions to help them achieve their financial goals. Proactively engage with customers to build strong relationships and promote customer loyalty. Resolve customer inquiries, complaints, or issues promptly and effectively. Process routine account maintenance requests such as address changes, name changes, or account closures. Maintain accurate customer records and ensure compliance with all banking regulations. Stay up-to-date with industry trends, product knowledge, and regulatory requirements through ongoing training programs.

• Treasury Management Support Officer
• Bank of Khartoum
• 02.2022 - 12.2022
• Assist in the coordination and scheduling of meetings, appointments, and travel arrangements for the management team. Prepare agendas, minutes, and other relevant documents for meetings. Maintain accurate records of important documents and files. Handle incoming calls, emails, and correspondence on behalf of the management team. Provide general administrative support such as data entry, filing, photocopying, and scanning. Conduct research and compile reports or presentations as required by the management team. Collaborate with other departments to ensure smooth workflow and effective communication. Maintain confidentiality of sensitive information and handle it with utmost discretion.

• Financial Institutions Officer
• Bank of Khartoum
• Since 12.2022
• Identify and develop new business opportunities within the financial institutions sector. Build and maintain strong relationships with key decision-makers in target institutions. Collaborate with internal departments such as credit, risk management, and operations to ensure seamless execution of transactions. Stay updated on industry trends, regulations, and market developments that may impact financial institutions. Prepare and deliver presentations to prospective clients to showcase our products and services. Negotiate terms and conditions for new agreements or renewals with existing clients. Monitor client satisfaction levels and proactively address any issues or concerns that may arise. Handle compliance and audit requirements related to FI Handle LG and LC issuance. Prepare FI ALCO report. Establish new RMAs. Manager and monitor Nostro and Vostro accounts GL.