CV Profile No.33271

Experience in the following industries :

• Distribution, selling, wholesale
• Hotel business, catering
• Marketing, communication, media
• Social, public and human services
• Temporary work, recruitment

Professional experience

• Senior Sales & Marketing Manager/Personal Assistant
• CORINTHIA HOTEL
• Since 01.2018
• • Works with department managers in planning for property promotions and special events reservations to ensure most strategic room blocks and facilitation of service to guests. • Follows up with group/banquet leads received by front desk, banquets, reservations, etc. in a timely manner. • Attend weekly sales departmental meetings and other scheduled meetings to support business operations (tentative review, group pick up). • Builds and strengthens relationships with existing and new customers for the hotel to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, site inspections etc. • Develops marketing suggestions to maximize occupancy and average rate during low seasonal periods. • Achieve Rooms Revenue and Food and Beverage Revenue Goals on a monthly basis.

• Executive Secretary
• PARADISE HOTEL
• 01.2012 - 02.2018
• • Responsible for briefing and updating the manager on all affairs relevant to the operation of the hotel, filing, assisting in sales and marketing as needed, overseeing catering and events at the hotel. • Work closely with all Hotel departments specially Sales & Marketing, Housekeeping and F&B to ensure all hotel areas are in the best working order and all deficiencies are rectified immediately. • Responding to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. • Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database and presentation software.

• TEE TRADE ENTERPRISES
• Personal assistant/Showroom Supervisor
• 03.2009 - 01.2012
• 2009 – 2012 • Dealing with incoming email, faxes and post, often corresponding on behalf of the manager. • Represent the company in resolving issues to the customer’s satisfaction. • Responsible for driving all activities required to achieve Showroom goals including sales volume, key performance indicators, and company objectives through managing the Store team.