CV Profile No.35479

Experience in the following industries :

• Education, training
• Government services
• Health, pharmacy, hospitals, medical equipment

Professional experience

• Clinic Manager
• Whispers of Serenity Clinic, Muscat, Oman
• 09.2015 - 10.2018
• • Streamlined clinic operations and procedures resulting in reduced staff turnover, increased efficiency and improved patient satisfaction • Led the onboarding and training of new administrative staff, ensuring the team was equipped with the necessary skills and knowledge • Boosted the clinic's brand awareness by actively managing successful marketing campaigns, workshops and events • Streamlined staff payroll process resulting in 100% accuracy and timely compensation, improving employee satisfaction. • Successfully negotiated contracts with external suppliers and improved supplier relationships

• Head of Administration
• Al Harub Medical Centre, Muscat, Oman
• 09.2012 - 02.2014
• • Designed and implemented highly efficient standard operating procedures (SOPs), resulting in improved organizational performance and the achievement of set goals • Skillfully negotiated contracts and agreements with external suppliers, ensuring cost-effective, favorable terms and conditions for the center • Cultivated and maintained strong corporate, media, and client relationships by acting as a liaison between the clinic and external partners, while meticulously managing relevant databases to facilitate seamless communication and collaboration • Spearheaded the management and coordination of impactful marketing campaigns and activities, effectively leveraging social media platforms, and driving digital expansion for the center's growth and reach

• Senior Administrative Assistant
• US Embassy, Muscat, Oman
• 04.2022 - 05.2023
• • Increased regional office efficiency by 20% through implementation of new administrative procedures, including the development of an Operations Manual • Enhanced internal communication and collaboration through regular updates on regional office's Teams space • Successfully coordinated and organized schedules for regional office executives, ensuring timely completion of tasks and efficient meetings • Prepared weekly meeting agendas, attended regular staff meetings and produced meeting minutes • Streamlined regional office travel management by effectively handling all aspects of team travel, including hotel reservations, transport arrangements, and coordinating visa applications

• Health Unit Assistant
• US Embassy Riyadh, Saudi Arabia
• 11.2014 - 07.2015
• • Efficiently managed daily internal and external communications and correspondences of the Health Unit (HU) • Regular booking of patient appointments on the HU Calendar system • Maintained the Regional Medical Officer (RMO) calendar of appointments, facilitating smooth scheduling and coordination • Skillfully arranged emergency medical travel for US patients, handling logistics for both local and international trips to the US • Prepared and provided comprehensive HU statistical reports including valuable data and insights to Washington DC on a regular basis