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- Last name : ********
- First name : ********
- Phone : +25***********
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- Date of birth : **.**.****
- Nationality : ********
- Address : ********
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Attached CV :
Profile details
Job category searched
- Management
- Services
- Tourism, hotel business and catering
Professional experience
Experience in the following industries :
- Hotel business, catering
- Tourism, leisure activities
Professional experience
- General Manager
- TJ Global Hotel Kasese
- 04.2018 - 10.2020
- Responsible for all aspects of operations at the hotel, to day-to-day staff, management team (HODs) and guests. Provide leadership and strategic planning to all departments in support of the hotel service culture, maximize operations and guest satisfaction. Working very closely with the hotel owner and other stakeholders to make sure that business runs smoothly and overall hotel targets to deliver an excellent Guest experience highly improved. Duties and Responsibilities: • Leading and manage multiple sites creating a synergy. Empowering and developing staff to be the best and deliver the best, making the most of resources and growing talent. • Driving commercial best practice, maximising on growth opportunities, exercising financial and revenue management. • Overseeing all business areas with an eye for detail. Ensuring brand standards were consistently delivered while utilising guest feedback to increase performance against KPIs. • Embracing accountability for delivering the site business plan, supporting and enabling the bigger picture. • Demonstrating full knowledge of health and safety compliance and managing all audit processes
Skills
MANAGERIAL/SUPERVISION AND PERSONAL SKILLS
• Good knowledge of the hotel operations and service sector.
• Team building
• Able to tactfully resolving guest disputes.
• Dealing calmly and professionally with challenging situations.
• Customer/guest focus.
• Able to identify, understand and give priority to urgent issues.
• Staff induction & grooming for service improvement
• Extensive customer facing experience.
• Working long hours.
• Effective communication skills.
• Creating and implement hotel policies and procedures.
• Quickly picking up new skills and knowledge.
• Undertaking quarterly staff performance reviews.
F&B SERVICE SKILLS
• Food and Beverage pairings
• Strong communication skills with team and guests
• Daily specials memorization
• Customer service proficiency
• Problem solving skills
• Guest relationship skills
• Team work
Education
Education level : Bachelor
- Mountains of the Moon University
- Since 08.2019
Bachelor of Tourism, Travel and Hospitality Management
Key Skills
- Beverage
- Business Plan
- Compliance
- Hospitality Management
- Leadership
- Management
- Planning
- Revenue Management
- Safety
- Strategic Planning
- Support
- Team Building
- Tourism
Languages
- English
- Fluent
More information
- Availability : immediately
- Geographical flexibility : not filled in
- Place of residence : Kasese Municipality
- Accepted employment type : not filled in
- Last updated : 08.09.2021
- Total views CV : 121
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