CV Profile No.37841

Experience in the following industries :

• Services other

Professional experience

• English Language Translator
• self-employed
• Since 04.2021
• Translation freelance services from Arabic to English and vice versa

• political , commercial and cooperation Analyst
• Brazilian Embassy in Sudan
• 01.2020 - 03.2021
• Conducting researches and analyzes of political and social issues of interest to the mission.  Identifying and evaluating political trends, pressing issues.  Maintaining political and commercial reference files and upon request obtains information for the use of Brazil officers.  Representing the embassy at meeting, seminars, lectures by opinion leaders, and provide readouts and analysis of key points of such events.  Arrange and provide memos for the ambassador’s meetings with relevant government contact and provide analysis and reporting on Sudanese economy and commercial/financial issues to inform embassy policy making.  Keeping watch and tracking global issues in Sudan.  To manage effective oversight and quality control of projects through liaison with implementing partners and beneficiaries, including visiting projects sites.  Carry out duties as assigned including arrangements for official visitors and providing effective back up to cover absences within the staff required  Preparing “end of day” spot reports on trends and breaking news to inform policy makers in Brasilia. Draft cables on relevant political and commercial events formally advise on relevant political and economic developments in Sudan.  Contribute to team effort by accomplishing related results as needed.

• Translator
• self-employed
• 10.2017 - 12.2019
• Translating Political Topics in Three Languages – Arabic –English and Spanish

• HR officer
• UAE Embassy in Khartoum
• 04.2016 - 09.2017
• Ensure the accurate job description is in place.  Provide advice and assistance when conducting staff performance and evaluations.  Organize staff training sessions, workshops and activities.  Monitor daily attendance.  Investigate and understand causes for staff absence.  Provide basic counseling to staff who have performance related to obstacles.  Monitor scheduled absence such as holidays or travel and coordinate actions to ensure the staff has been adequately covered off to ensure continuity of service.  Provide assistance in developing human resources plans.

• Strategic Planning Business Support Officer
• kenana Sugar Company
• 12.2013 - 03.2016
• To provide technical support to telephone and email requests from users for all PC hardware, software and associated peripherals.  To log support calls and document their outcome to facilitate the resolution of common queries.  To redirect or escalate support requests to the appropriate member of the IT Support Centre.  To pro-actively provide information to users on the progress of outstanding support calls.  To contribute to ensuring that the HelpDesk systems and software are kept up to date and messages are passed on and feedback received promptly.  To deploy PCs and associated peripherals including new installations and the redeployment of existing equipment.  To install and configure operating systems to agreed standards under the direction of the Team Leader.  To assist in the compilation and maintenance of an accurate inventory of hardware and software.  To liaise with colleagues in all Directorate Support and Technical Development teams to ensure Continuity of service for all users. 

• English Translator
• German Information Technology
• 11.2009 - 04.2010
• Instrumental in translating Arabic Islamic books and texts into English language, whilst ensuring strict adherence to organizational policies and procedures.  Referred to dictionaries and other sources to determine meanings of words and phrases and to establish their closest equivalent in the target language.  Reviewed continually and implemented practical guidelines and procedures for the efficient delivery of language services.  Compiled requisite information pertaining to content and context of information to be translated, to ensure that translations retain the content, meaning and feeling of the original material.  Translated policies/procedures, manuals, circulars, prospectus and information bulletins from Arabic to English in accordance with established standards.  Ensured that phraseology and terminology is accurately translated and ensured accuracy in content, spelling, grammar and writing style.

• Executive Secretary of Marketing Department
• AAST
• 12.2007 - 03.2008
• Planned, developed and coordinated the execution of program policies, procedures and operations, thus monitored compliance with company policies, procedures, regulations and appropriate laws.  Effectively handled secretarial functions, responded to e-mails/fax and administered duties inclusive of telephone support and management of internal and external mail.  Supported administrative functions in an accurate and timely manner, including maintenance of office/ personnel accounts, communications, filing and general correspondence.  Attended to all student's inquiries and registered the same for rectification in accordance with academy policies and procedures.  Managed and monitored general office duties, thus established updates and maintained manual/automated filing systems for confidential and administrative files to update and track information.  Ensured accurate maintenance of data and updated files for correspondence, office records and manuals, ascertaining better workflow.

• Liaison and Customer Service Officer
• Berlitz Language Centre, Alexandria, Egypt
• 01.2007 - 11.2007
• Formulated, executed and monitored client-servicing strategies based on market intelligence of competitors, while keeping management updated about developments.  Comprehended customers’ needs to deliver requests in a timely fashion, effectively handled complaints while operating within a pressurized environment, ensuring all service clauses are duly adhered to and all complaints are addressed within a reasonable time frame.  Managed external relationships with customers effectively, handled customer queries and problems, maintained customer database and coordinated on time submission of all requisite reports to clients, promptly responded to client queries and provided solutions to the utmost satisfaction of clients.  Facilitated a pleasant and hassle free experience for every customer, resolved customer complaints effectively within specified time frames, ensured customer feedback is actively solicited/ recorded and appropriately acted upon.

• Telecom Assistant Junior Engineer
• Integrated Business Company
• 01.2006 - 12.2006
• Inducted and adapted new technologies and managed technological changes to provide state-of-the-art integrated telecom services in a highly competitive environment.  Oversaw periodic repair and maintenance of the telecom systems as per prescribed procedures, to ensure efficient machine performance and to minimize unscheduled stoppages/ delays.  Evaluated latest/most innovative technologies, to help organization achieve established goals in an efficient and effective manner.  Managed the preparation of daily, weekly and monthly reports to keep the upper management abreast of various activities of the department.  Kept abreast with latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.