CV Profile No.46034

Experience in the following industries :

• Airport and shipping services
• Distribution, selling, wholesale
• Event, receptionist
• Hotel business, catering
• Tourism, leisure activities

Professional experience

• Front desk supervisor
• The grand holiday villa sudan khartoum
• 06.2018 - 07.2020
• I Ensured an Outstanding customer care at all times. Khartoum SKILLS Effective communication Organizational skills Data originated Project management Customer experience development I accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. Used suggestive selling techniques to sell room nights, increase occupancy and revenue. Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service. Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policies and procedures.

• Sales& marketing executive
• Bazan.co
• 01.2020 - 02.2021
• My primary task was to expand the company’s base of clients by penetrating the market and conducting market research . I managed company’s accounts so i was daily conducting field visit to make sure our clients are happy with our services and to resolve any complaints . Cold calling and prospecting Promoting the company’s offers (services or products)

• Showroom controller
• Dal motors
• Since 11.2020
• I worked closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. I managed the activities inside the showroom (Maintenance and Events) I successfully created a project based on data collected from daily operation to measure the time required to complete each activity against the time set by the Q-A DEP which significantly improved productivity and increased customer satisfaction