CV Profile No.47248

Experience in the following industries :

• Airport and shipping services
• Hotel business, catering
• IT, software engineering, Internet
• Tourism, leisure activities
• Transport, logistics, postal services

Professional experience

• Customer Service Agent
• Acciona (Qatar Aviation Services)
• Since 10.2022
• Passenger Processing: Efficiently processed passengers using customer handling systems, ensuring compliance with regulatory requirements, QAS standards, and SLAs. Ticket and Passport Verification: Checked passengers’ tickets and passports, allocated seats, weighed luggage, wrapping, porterage, handled excess charges and quick check-in etc.. Issue Resolution: Addressed and resolved passenger issues during check-in, boarding, or transfer, escalating unresolved issues to the Team Leader. Special Needs Assistance: Provided services and facilities for designated passengers, including unaccompanied minors, young passengers, wheelchair users, elderly, and those with special needs. Special Handling Coordination: Coordinated activities for buggy operators and wheelchair attendants to ensure timely passenger journeys as per requests. Mishandled Baggage Reporting: Raised reports for mishandled baggage or property irregularities, regularly updating systems and responding to passenger queries. IT Proficiency: Demonstrated advanced IT and computer literacy skills, essential for efficient customer service and operational processes

• Junior Frontend Developer
• Infini8AI
• 03.2022 - 10.2022
• Developed clean, semantic HTML markup and CSS stylesheets to create visually appealing and user-friendly web pages. This involved understanding and implementing design mockups provided by senior designers or clients. Translated design concepts into interactive and functional user interfaces. This included ensuring proper alignment, spacing, typography, and color schemes to enhance the user experience. Built websites that were responsive and adapted smoothly to various screen sizes and devices. This involved using CSS frameworks like Bootstrap or Flexbox/Grid to create flexible layouts. Tested and ensured that web pages rendered consistently across different web browsers (Chrome, Firefox, Safari, etc.). Addressed any compatibility issues that arose to maintain a uniform user experience. Collaborated closely with designers, developers, and other team members to bring projects to completion. Communicated effectively to understand project requirements and provide feedback or suggestions as needed.

• Frontend Developer
• Accrual Group Ltd
• 01.2021 - 03.2022
• Developed clean, semantic HTML markup and CSS stylesheets for web development projects. Translated design concepts into interactive and functional user interfaces for optimal user experience. Built websites with responsive design, ensuring seamless adaptation to various screen sizes and devices. Tested and ensured consistent rendering across different web browsers for optimal compatibility. Utilized Git to manage and track changes to codebases, facilitating efficient collaboration and version control.